THE MIDDLE AND LOWER LEVEL EMPLOYEES MOTIVATION IN MONGOLIAN BANKING SECTOR

Abstract

All organizations, whether they produce services or products have people in the process. Further, the organizations ability to have motivated employees will determine the success of failure of that organization (Bergmann & Scarpello, 2001). Here the study focuses on motivation as one of the most important factors that may contribute to employee performance has been examined in relation to banking sector in Mongolia. It will be observed in this study what is the most important factors that motivate employees are, respectively, “Existence Needs”, “Relatedness Needs” and “Growth Needs” by ERG motivation theory Alderfer. Even though the priority of these needs differ from person to person, Alderfer’s ERG theory prioritises in terms of the categories’ concreteness. The main objective of this study was to “assess the role of motivation of the middle and lower level employees” in banking sector of Mongolia. The survey was designed to get answers on what they consider the best factors that could motivate them as future employees motivation. The analysis of the results showed that job satisfaction is the most matched.